Returns & Exchanges Policy

We want you to love your new carpet runner, which is why we offer a 30-day return policy on all standard-sized items in their original condition. Please note that custom-cut lengths are non-returnable unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully roll your runner and place it back in its original protective plastic or equivalent heavy-duty packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to the package and drop it off at any authorized courier location; ensure you keep a copy of the tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned runner, your refund will be processed back to the original payment method within 5-7 business days.